THANK YOU FOR SHOPPING AT BAYTU LYBASS

Returns, exchanges and cancellations

We take pride in ensuring that every order is carefully checked beforehand and packaged with care and attention to detail. 

However, if you are not entirely satisfied with your purchase, we’re here to help. Please check the relevant categories for help with your order. If you require any further assistance please contact us on co*****@**********ss.com where we aim to respond in 1-2 working day. 

 

Exchanges:

You have 7 days to return an order after receiving it for an exchange or a credit with your order number so that we can give you the return address and validate your return beforehand.


If you want to swap out your item or a different size or colour or even a different product we can happily exchange it and will also ship your exchange to you.

  •  To be eligible for an exchange, please make sure that:
  •  The exchange is respective of the 7 day policy
  • You have the receipt or proof of purchase
  •  You are a UK customer. International exchanges are not accepted
  •  Return shipping costs are at the customer’s expense.
  •  Items must be returned in their original packaging.
  •  The product must not have been worn, washed, damaged, stained, perfumed or otherwise.
  •  If this is the case, no credit note or exchange will be made and the return costs will be at your expense.
  •  Any damaged, washed or stained product will be refused.

Products that do not meet these criteria will not be considered for an exchange.

Please contact us in advance of any exchange or return so that we can inform you of the procedures to follow.

Please contact us on co*****@**********ss.com

DO NOT RETURN TO THE ADDRESS YOU SEE ON THE PARCEL

Any return not notified in advance and not validated by us will be refused.

PLEASE NOTE THAT ITEMS THAT ARE ON SALE OR HAVE USED A PROMOTIONAL CODE CANNOT BE RETURNED, EXCHANGED OR REFUNDED.

 

Cancellation Policy:

At BAYTU LYBASS we are committed to providing you with speedy delivery once your order is placed. Typically our orders are dispatched the same day or within 12 hours.

For this reason we cannot cancel an order after it has been placed. Once an order has been processed, our fulfilment centre automatically begins fulfilling the order (24 hours a day) and we are not physically able to stop the order from being dispatched. 

Please ensure you have entered the correct details including the size of your abaya and the correct shipping address. If you have any issues with your order that has been placed please contact us and one of our team will be happy to assist with any queries.

Returns:

For UK customers if you are dissatisfied with you can return your order within 7 days as long as the returns criteria is met. 

To be eligible for an return, please make sure that:

  •  To be eligible for an exchange, please make sure that:
  •  The exchange is respective of the 7 day policy
  • You have the receipt or proof of purchase
  •  You are a UK customer. International exchanges are not accepted
  •  Return shipping costs are at the customer’s expense.
  •  Items must be returned in their original packaging.
  •  The product must not have been worn, washed, damaged, stained, perfumed or otherwise.
  •  If this is the case, no credit note or exchange will be made and the return costs will be at your expense.
  •  Any damaged, washed or stained product will be refused.

Please contact us in advance of any exchange or return so that we can inform you of the procedures to follow.

Please contact us on co*****@**********ss.com

DO NOT RETURN TO THE ADDRESS YOU SEE ON THE PARCEL

Any return not notified in advance and not validated by us will be refused.

After having answered you by email 

  1. Please send back your item within the 7 day period.
  2. Once the item is received you will receive an email confirming receipt of the product
  3. Please allow up to 5 days for your item to be inspected. If your item is sent back to us in an acceptable condition it will be automatically refunded and you will receive an email. Refunds can take a few days to appear on your account depending on your bank. Postage costs are non refundable. If it fails this step you will be emailed by one of our team.

Please note that postage costs are non refundable.

 

Defective/Faulty Item:

If you have received a faulty/dirty/damaged item, please email us on co*****@**********ss.com to further resolve this issue.

Non Stockable Return:

We have the right to reject your return if it has been sent back in a dirty/damaged condition as it cannot be resold. You may lose out on getting a refund or getting the item back due to health and safety reasons. We will also ask you to return the defective product, which will be paid for at our expense.

Please ensure items are sent back in the condition you received it in and if it has been shipped to you in a dirty/damaged condition please contact us on co*****@**********ss.com before you request a return. Be sure to include your order number and clear images showing the defect. 

Please note that if it has been more than 7 days, we cannot accept this return and may charge you a shipping fee to send it back to you.

Please also note that if you choose to return an item without following the instructions and processes provided including sending the item to the incorrect address or sending back incorrect items we will not be liable for those mistakes made.